Your Ticketbud
June 21, 2019  •  by Lisa Carson

Ticketbud Announced as Finalist for Customer Experience Award

Ticketbud is proud to announce we are a finalist for the Customer Experience Award at the 2019 Greater Austin Business Awards.

The Customer Experience award goes to a company in any industry, dedicated to outstanding customer service and satisfaction in all aspects of sales and services.

Presented by the Austin Chamber of Commerce, The Greater Austin Business Awards recognize businesses and organizations for achievements, community contributions and milestones. It is the largest business event in Central Texas, bringing together 1,000 business leaders, entrepreneurs, organizations, government officials and regional chambers.

Customer Experience is Everyone’s Role at Ticketbud

Every Ticketbud team member understands they can directly impact the customer experience. Customer service, sales, marketing, development and operations teams all have the opportunity to share ideas and insights from their vantage point, to improve the customer experience. This collective ownership ensures everyone has a stake in continually improving the experience, it doesn’t just sit with front facing customer service staff.

Customer Service is What Sets Us Apart

Ticketbud is a customer service stand out. We have real human customer support every step of the way. It’s all part of the service.

We are known for our customer service, continually receiving excellent reviews and feedback. Independent software reviewer Capterra recognizes Ticketbud’s 5 star customer service, based on customer reviews.     

Ticketbud maintains a deliberate focus on customer support and it is a key differentiator from our competitors. In the ever-growing world of AI and the low cost appeal of outsourcing customer support to international call centers, Ticketbud’s in-house Customer Success promise sets us apart. Organizing an event can be stressful, we want our clients to know we are more than a platform, we are a partner. Our clients success is indicative of us doing our job well.

You have enough to organize, avoid the frustration and get the support you need. Our customer service staff are available for support 7 days a week, through email, phone and online chat.

Real help, real people, real answers.

Ticketbud Values Customer Feedback

Ticketbud encourages feedback to ensure awareness of where we are excelling and where we have room to improve. Often we are able to address issues immediately, sometimes there are more long term improvements that we add to our development pipeline. We collect and evaluate all feedback, and prioritize improvements to our service, based on the value to customers and the resources/investment required. Ticketbud is committed to continuous improvement, with new features and product advancements usually a direct result of customer feedback.

When we have a new feature or product release, we work closely with established customers to test and provide feedback. This feedback is then relayed to our development team to refine. This is an important part of our development process, before wider releases.

The Greater Austin Business Awards

Started in 2000, the Greater Austin Business Awards is one of the largest award programs in the region. It is a great event to have your own table to share with your customers, prospects and employees. Whether you are an individual or company, join your peers for dinner and a celebration.

Honoring excellence in business for achievements, and community contributions that impact the Central Texas region. It brings together business leaders, entrepreneurs, organizations and government officials in one of the largest business events in Texas. The annual awards dinner will recognize companies in multiple categories, with winners determined by an expert panel of judges.