Your Ticketbud
March 20, 2020  •  by Lisa Carson

Coronavirus Update – 3/20/20


Dear Ticketbud Event Organizers and their Ticket Holders.

We know many of you have questions given the current state of affairs regarding event cancellations as a result of the Coronavirus (CODIV-19). We want to assure you that event organizers on Ticketbud are still able to process refunds for their events, and we are helping people do this. 

We are however notifying Ticketbud customers of an update to our Terms of Service to change our refund policy, effective immediately. While we do not charge a fee for processing refunds, the Ticketbud fee from the original transaction will not be returned. Ticket buyers will still get a refund for the rest of the transaction. This is in line with standard industry practice during a Federal State of Emergency. 

These refunds will be labeled as a ‘partial refund’, however it is only the original transaction fee that hasn’t been included. This will not apply to duplicate transactions, voids and most disputed transactions. You can review Ticketbud’s Terms of Use for more information. We continue to be committed to our customers and only make changes to our policies that we believe are fair and in line with our business values. 

We understand this is a difficult time for many. We are doing everything we can to support our customers during this time. 

Your Ticketbud Team