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Get to Know Your Event Settings

This tutorial picks up after the initial getting started checklist. Once you’ve created an event and added some basic information, this video will help you learn more about the options you have in Event Settings.

In this video we cover:

  • Set terms and conditions
  • Confirmation/Thank you page
  • Ticket emails
  • Event visibility (private, public, invite only)
  • Add map to event page
  • Add calendar to event page
  • Custom registration questions
  • Time zone
  • Notifications and more


In this Ticketbud Tutorial we will run through Event Settings.

Once you’ve created your first event and gone through the Getting Started Checklist. That gave you the basics, but now let’s dive further into your event settings, to show you what you can do.

From your account, you will click into your Event Dashboard by selecting the Manage Event button.

From here click on Event Settings.

As part of the initial getting started checklist, you would have come here to configure your payment processor. Which is the provider that secures and distributes your event funds.

The event settings page also includes your event Terms and Conditions. You can customize your terms and conditions for this event. Your attendees will have to agree to these conditions at checkout. These are separate from Ticketbuds terms and conditions.

Remember to save after making edits.

Next is your Thank you page. We have a standard message that automatically appears on the ticket confirmation thank you page that attendees see after they register or purchase a ticket. You can customize this thank you page message as you wish.

Alternatively, you can add a custom redirect link – which is a specific URL that you want attendees to be taken to after they finish their ticket order. This would be instead of the thank you page template.

Once you have made changes. Hit save.

The next tab is for the Ticket Emails. When an attendee orders a ticket, they are identified as the Purchaser.

The Purchaser email – is the confirmation email you send the person who completed the ticket order. Here you can thank them for ordering a ticket and highlight any special details that might improve their experience.

Something like….

Thanks for ordering tickets to the X Foundation Charity Concert. Get ready for an awesome event!

Here are some helpful tips to ensure you have a great time. 

  • Driving and parking tips
  • Public transport options
  • Things to bring
  • Things NOT to bring

The Ticket holder email – can be mostly the same information. Just keep in mind that these are people that have had a ticket ordered by someone else. So your introduction might be slightly different. Something like…

It looks like you’re joining us for the X Foundation Charity Concert. Get ready for an awesome event!

The checkbox below the emails allows you to ‘Display the tickets directly in the confirmation email’. If you uncheck this, the tickets will only be viewable as an email attachment. We recommend keeping the tickets displayed directly in the email as it makes event day check-in much faster. It’s easier for guests to get their ticket ready for scanning.

Again save changes.

So lets jump back into the main section of Event Settings. Further down this page you’ll see some more event settings.

This includes Visibility – When you first created your event you would have chosen whether you wanted the event to be open to the public, private or invitation only. If you ever want to change this, you can do so here.

Other event options include, the ability to have an event location map appear on your event page below your event description content. This is automatically selected when you create an event, but you can remove it here if you wish.

The Show other upcoming events option – is great if you have created multiple events under your account. It gives you the option to show and promote your other events at the bottom of your event page. This is a great opportunity for cross promotion.

If this is an event that has been created under an organization profile, then it will only show the active events for that organization.

If you have a need to create organizations or event groups under your account, you can always reach out to us for additional help with this.

Show Calendar above tickets – If you have multiple events or event sessions, a ticket calendar can be added above your tickets on your event page. When you have an event scheduled over multiple days, calendar functionality makes it quick and easy for ticket buyers to select the day (and potentially the time) they want to attend. This allows organizers to show events and activities clearly over a number of days.

Next we automatically include the event date and time on tickets and Apple Wallet passes. However you can remote this if you wish.

You can also add custom questions for people to answer when they register or purchase tickets to your event. We will go through that in another video. However here is where you can choose whether to display those custom questions and answers on the order confirmation. If for example you asked people their dietary requirements, you might want to include that in their order confirmation, so they have a copy of it.

Next up we have the contact email you are using to communicate with attendees. When you send an email, this is the address you want them to be able to reach you at.

Time Zone is something you probably selected when creating your event. However you can change it here if you need to.

Notification settings allows you to opt into alerts that are sent to you about your event ticket sales and attendee check-ins. Here you can manage the frequency of these notifications. You can also share sales summaries with key stakeholders by subscribing them to receive notifications.

Now you know all about your event settings options.