Optional customer protection

Ticketbud has integrated Refund Protect, the broadest optional refund protection program.

By integrating refund protection, Ticketbud can offer ticket purchasers an enhanced set of their terms of sale, enabling customers to request a 100% refund should they not be able to attend their event due to unforeseen circumstances. 

If in the case of a refund scenario, the ticket purchaser completes a simple and short online refund application form and their request will be validated and processed within 48 hours. When approved the full refund will be transferred directly to the ticket purchaser. 

This allows you to avoid loss of income and provide your customer with one of the most generous terms of sale available from a ticketing platform.

What is covered?

Some examples for cancellation include, but are not limited to:

  • Illness / Injury
  • Pre-existing Medical Condition
  • Pregnancy Complication
  • Death
  • Public Transport Failure
  • Scheduled Airline Failure
  • Mechanical Breakdown
  • Jury Service
  • Court Summons
  • Home Emergency
  • Armed Forces & Emergency Services Recall
  • Relocated for Work
  • Theft of Ticket(s)
  • Government Travel Ban
  • Redundancy
  • Changes to Examination Dates
  • Any Emergency Circumstances