5 Ways to Use Social Media to Sell Event Tickets

If this is the first time your company is hosting an event, then you have some serious work ahead of you if you hope to sell most or all your tickets. Since your business isn't well known at this point, it’s going to be challenging to convince guests to attend. Nevertheless, the goal is completely doable especially if you promote your event heavily through social media.

1. Implement Social Listening

Use social listening services to monitor social media activity. This helps you identify soft leads that may potentially become hot leads. The latter is the demographic that you want to nurture as they have a greater likelihood of converting to customers. There is plenty you can do with social listening, such as:

You can visit this site for a list of free social listening services, though you’ll eventually want to upgrade to a paid service for the very best features to really identify key social media patterns among your demographic.

2. Provide “Soft” Reminders

You want to begin ticket sales early. A lot of potential attendees, though, may opt to purchase closer to the event date since they’re still on the fences about attending and would rather not make a decision when the event is still kind of far out. This tends to be the case even if you provide early bird sale specials. These people are your hot leads that you want to nurture so that they don’t forget or decide not to attend.

On your event page, you can provide a signup box that pops up when the visitor clicks away. The signup box can urge the visitor to sign up to receive regular reminders via tweet or Facebook post as event day approaches. This is known as a “soft conversion” tactic that keeps potential attendees in the loop so they don’t let the event slip past their mind.

3. Reward Your Biggest Brand Advocates

Brand advocates are the people who not only buy a ticket but also recommend others, “like” your social media channels, and share your posts. These advocates are your biggest assets and most loyal customers that you definitely want to keep around for the long-term.

To keep them as brand advocates, you have to reward them and acknowledge the favor they’re doing for you. Engage with these people and get to know them more on a one-on-one basis. Identify who they are and reach out to them on a more personal level.

This can be done via social media through a private post that addresses the recipient by name. Include some type of gift, such as a ticket discount if they haven’t already bought their ticket, or a coupon code as a thank you for advocating for your brand on the company’s behalf. To make it even more personal, send a hand-written physical letter or postcard with coupon code or gift card.

4. Create a Memorable Event Hashtag

Most people think they know how to create a cool hashtag when they really don’t. The trick is to make the hashtag discernible while keeping it as short as possible. Take a look at the hashtag #October2016MuscleCarShowOrangeCounty. It’s easily discernible just by taking a look at it, but it’s a tad long.

You can definitely curtail it to the following: #Oct2016MCShowOC. This is a lot shorter, but it’s a bit vague. Anyone not familiar with the event will have a hard time identifying what it means. How about this one: #OctMuscleCarShowOC? This provides the perfect balance between length and discernibility. Notice that it also leaves out the year. Omitting nonessential information helps keep the hashtag sweet and short.

5. Post-Event Talk

The event has passed, so ticket selling is over at this point. However, your job is far from over. It reasons that you plan on hosting more events in the future, so why not get a head start for the next event by promoting it right after the first one ends?

Creating post-event buzz keeps people excited and may increase their likelihood of attending the next event. This is an early form of consumer nurturing that pays off come time for event #2.

Social Media Provides More than Enough Resources

Using social media to sell more tickets is a lot more than just sending posts here and there. You have to use the tools and trending social media practices to form a rapport with your consumers. Nurturing your customers in this manner takes time, but the rewards are more than worth it.

About the Author: Dan McCarthy is an Event Manager at Ultimate Experience, an event management company based in the UK. Dan has 5 years of event project management under his belt. He has worked on many successful events, and currently he shares his knowledge by writing on the company blog. Follow him on Twitter @DanCarthy2.

Choose a payment system. Mobile POS systems and cash are both good options. If you’re planning a ticketed event, select a platform to sell and scan tickets.]]]]> ]]>

Content Marketing for Events - Blogs

As you’ll recall in my last post, content marketing is essential for positioning yourself as a leader within your industry. It is also a fantastic way to get people more interested in going to your event or using your event planning business. With that being said, I wanted to talk a little bit about how to use blog posts to accomplish that.   Guest Posts Guest posts can go one of two ways: either you have somebody post on your blog, or you make a post on somebody else’s blog. Somebody posting on your blog: If you’re going this route, the best thing to do is get somebody who is well respected in your industry or niche to post about a topic that relates to your event. This means that if you’re doing a trade show, having a representative from a company writea bout what to look for in a certain product is great. If it’s a comic convention, having a special guest write about something is sure to be a winner. If it’s a social event, even having somebody who regularly frequents it write about a great experience they had will be relatable. Posting on somebody else’s blog: Your first step is to identify blogs in your industry or nicheThe second is to identify if any of them allow guest posting. Stop right here - remember that you’re posting on somebody else’s blog. This means that you can’t just advertise your event your your service. You need to provide something of value before you can talk about yourself or you’re not going to be allowed to guest post. Or, worse, you’ll look self-serving and it will rub people the wrong way. Once you have a list of potential guest posting opportunities, email them all! Or if you know them in person, just ask. Be sure to make your  email stand out. Pitch an idea or interesting perspective for a piece within the email. This is far more likely to be accepted than a vague "can I write a thing for you?". Also, don't forget to go big! Some blogs may seem intimidating because they're huge within their field and have thousands of followers, but include them in your email pitch. If your idea is good, they'll be interested!   For Event Planning Businesses If you're running an event planning business, you should have regular blog posts. Blog posts come in all shapes and sizes: you can write about things you’ve learned, tips and tricks for other event planners, embarrassing/funny stories about planning, and much more. The blog posts you write are only limited by your own imagination. There’s a story behind every event you’ve planned and the experiences you’ve gained from it. Some of the most popular event planning sites out there, like eventplanningblueprint.com , have an extremely robust content section.   For Events If you're making blog posts to market an event, you should post regularly but the content shouldn’t be about tips and tricks. It should be anticipatory in nature - perhaps post “leaked” pictures of what the event will look like. Guest posts from speakers and stars are great here. If you’re running a conference or trade show, talk about vendors or speakers that are going to be there. Just like with conventions, see if a speaker or a certain vendor is willing to write a short post about their experiences or anything else that relates to your convention.   Other Tips - Have a schedule set up. People enjoy regular content and will make it part of that day’s routine. Communications studies have shown that many people would read a newspaper every day just because it was a habit. So whatever day you’re going to make a post, stick with it! - Keep paragraphs short. Imagine if I had no line breaks and everything I’d written so far was in one huge paragraph. It’d be an eyesore and mentally taxing to read. - Headers should be in bold. Did you notice that all my headers were in bold? Due to the effect of social media and Gawkeresque sites, people tend to skim articles and this can point them in the right direction. There are a lot of arguments on long posts vs. short posts and what works best. According to Medium,  the optimum post length takes about an average of 7 minutes to read (post here). You also have Buffer saying an optimum post has about 1,600 words (post here).This allows for the post to contain enough information for the reader to find relevant without also taking up too much time or overwhelming them.  That's not to say short posts aren't good or useful, as I think this one fits both criteria! I think a blend of both is the best way to go but, testing with your own audience and what they respond to is the best way. Conclusion I hope this gave you some inspiration to get started on a blog for your event or for your event planning business. If you’re interested in more posts about blogs, check out my post on how to use blogs to sell tickets online.  ]]]]> ]]>

4 Reasons You Need Content Marketing

We’ve talked about all kinds of marketing for events on this blog, but one has been missing - until today.

Content Marketing is one of the most influential types of marketing out there and it comes in many shapes in sizes. From blog posts to how-to articles to videos to white papers, there isn’t a single event out there that couldn’t benefit from content marketing.

Today I’m going to talk about how events can use content marketing to help get new attendees to their events. Some of the most important types of content for events will be video, photo, news, and blog posts.

For this introductory part to the series, I want to talk about why content marketing is so powerful.

1. Content Marketing Will Make You Look Like Leader In Your Industry.

Let’s take two comic book conventions, A-Con and B-Con. A-Con (not to be confused with the rapper) has weekly emails detailing various happenings. B-Con also has weekly emails, but they also have blog posts detailing special guests like Harrison Ford and that one guy in the back of the cantina. Not just that, but B-Con also posts interviews from cosplayers and even has surveys asking attendees what they might like for next year.

So, which convention sounds like they’re at the top of their game? Which convention sounds like the one you’re going to want to go to? It’s not a trick question. It’s clear that that the convention putting out more content for their attendees is going to be the convention people flock to. Make no mistake, something as simple as a video can result in increased sales.

2. Content Marketing Will Make People Remember You More

Have you ever heard of Michelin Stars? A restaurant can be awarded from 1 to 3 stars, with 3 being coveted and tough to get. Most restaurants aren’t awarded Stars at all, so even being given a single Star can be a huge deal. If the name Michelin sounds familiar, that’s because it’s the Tire Company with the funny-looking mascot. While this might seem random, people now know the name Michelin across different industries. Your event’s name will stick in more people’s heads. Anecdotally, when first writing this article I was trying to think of examples and this is the first one I thought of simply because it was so interesting. And I just recently got a flat tire on my car and the first thought that popped into my head was to see about getting a set of Michelin tires.

Michelin Man Stars

3. People Come For the Content, Stay For The Brand

Watching a funny commercial or reading an in-depth white paper is something that most people are interested in. Hence, people will actually go out of their way to learn about a new topic or to watch the best Superbowl Commercials. But what happens when someone watches 10 wacky videos of a blender destroying iPhones, crayons, and Thanksgiving dinner? You start to consider purchasing that blender, even though you might have just started watching the videos for fun. Check out the two comments below:

[caption id="attachment_23038" align="alignnone" width="450"]Screenshot 2015-11-09 11.48.58 You'll notice, of course, that they bought it on eBay. However, its competitor lost a customer due to the Will It Blend? campaign.[/caption]

Screenshot 2015-11-09 11.43.45

In 2007, spending precious time watching ads for products would be laughed at, but now it’s the norm. You can see just by those two photos that these videos which many (including myself) watched for fun ended up creating a huge profit for the company. And it has almost 900,000 subscribers on youtube - if even 1% of them purchased a blender for $400, that would be 9000 people buying a blender which is $3,600,000 in revenue.

4. Content Marketing Helps Identify What’s Important

When Jack, Megan or I start creating articles for the Ticketbud blog, we look over what we’ve done before and what’s been successful. We also take note of what might not have been as popular. Over time, we get better at what we’re doing and the blog posts we write now are, in my opinion, much better than blog posts we wrote even a year ago. Writing a lot of posts has helped us identify what readers coming to this blog like, and we now write better and more targeted posts because of that!

The other benefit is that as you write more, you become better at writing. As you record more videos or do more how-to’s, you become more competent at those tasks. Overall, creating content is not just good for getting more attendees, it’s good for your event as well.

Next week I’m going to start detailing the different ways to use Content Marketing for your event.

Next Week: I talk about Blogs

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Slideshare: Email Marketing for Events

In this slideshare, we discuss:

Email Marketing for Events from Ticketbud
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Social Media for Events Timeline Infographic

here. (more…)

How To Brand An Event In 5 Easy Ways

brand noun 1. a type of product manufactured by a particular company under a particular name. 2. an identifying mark burned on livestock with a branding iron. A successful brand isn't just a type of product with a particular name, look, and feel - it's something that embeds ideas into your brain. So while I doubt you're a cattle rancher, you'll want to metaphorically leave your mark on your attendee's brains. They should feel certain things whenever they think, attend, or talk about your event. And you want this to happen because great branding makes your event successful in the long run. If you want to know how to brand an event, keep reading. Wal*Mart shows that you can make more money simply because you have a powerful brand. Go to a cereal aisle and you'll see Kellogg's Frosted Flakes. Sitting next to Kellogg’s, you'll see Great Value frosted flakes. These two cereals offer the same exact thing, however the Kellogg's cereal is higher priced and more commonly bought. This is true even though the Great Value flakes tastes the same and is cheaper. Great Value sells less simply because they lack the brand! So, how do we not only create a strong brand for events, but create an impression on your attendees? As it turns out, it's much like creating a company.

  1. Create A Descriptive, Simple Name
Creating a good name can be difficult if you overthink it. At the end of the day what you truly want is just a name that perfectly describes what the event does. The less words, the better. Think of some of the most popular events: Woodstock, Coachella, Burning Man, Live Aid, and Comic-Con. Some of them might describe places, and others describe what they do. But they're all simple and evocative, and you probably got a good idea of what Comic-Con is about just by the name.
  1. Design A Logo
Designing a logo might seem weird if you're doing a trade show but it's super important. Logos are one of the most important parts of branding. In the case of Starbucks and McDonald's, they don't even have their name on some of their storesThey know that their logos are immediately recognizable. Logos should be simple and generally 2 colors or less. Even 1 color can work since you'll be wanting to have swag with your logo on it.  Feel free to do something creative, like with Live Aid's logo being a guitar of Africa. It was a perfect descriptor of the event with music being used to raise money to help out starving and impoverished Africans.
  1. Create Your Presence
By now, it's pretty well established that people rarely buy something the first time they're exposed to a product or a potential event. Even once they've bought something, companies still have to use channels to keep customers aware of their product. You probably had a Sierra Mist soda before, but if I asked you to name 3 different sodas, would that one first come to mind? Maybe it would, but probably not. You would likely name Coca-Cola and Dr. Pepper. Why? Because they do a ton of advertising. So keep this in mind, you need to have an overall presence. This means having not only a website, but having people talk about your event  on other websites and blogs. Have branded social media pages and even run ads if you are looking to make a huge impression. keep in constant contact with people once they’ve purchased tickets to your event. Once the event is over, continue contact through postings and emails sent out, especially if this is going to be an annual event. The more you keep your event "top of mind", the more likely you will not only have a lot of return attendees, but a lot of new ones as well.
  1. Tribal Mentality
From the way some people talk about football teams, you'd think that they owned the team! Overheard:"My Cowboys are going to be so good this year, their offense is totally stacked." You need to make an effort to create this same sort of mark on people attending your event. Make them not only proud to be a part of your event, but also elitist. And I don't mean elitist in the sense that they're walking past a poor person and spitting on them, but in the sense that they feel superior for being a part of it. You can do this through VIP tickets if the opportunity is there.
  1. Endorsements
"Hi, I'm Robert Downey Jr. and when I want to make an event, I use Ticketbud." - Robert Downey Jr. Okay so RDJ doesn't actually use Ticketbud, but if he talked about it, people would be interested in checking us out. They would look up Ticketbud solely because a popular celebrity (redundant I know) talked about the product. In fact you've probably noticed that a lot of advertisements and products today have a celebrity endorsing the product. This works a lot in part with creating the Tribal mentality, as I mentioned before. I'm totally wearing Levi Jeans right now because a cool action hero in a movie wore them once (okay not really but this stuff does influence you!). So, in conclusion, you need to have a simple name and logo that combine to create an impression on your attendee. This leads to creating your presence both online and in the real world while continually pushing to make your brand known. You can also easily do this with celebrity appearances and endorsements which will help further your event's appeal.Finally, you need to create a sense of togetherness for your event to help boost numbers and create a following which will help bring in additional attendees down the road.]]]]> ]]>

Virality; The Yawning Effect

The Power of Referral More and more, you see people tuning out ads on Facebook and search engines. Or, they run an adblocker so even the a really well designed advertisement don't show up for them. This is stuff that virtually all marketers run into everyday. So, how do we circumvent this? We incentivize. 1. Social Shares A. The Contest. This is a super easy one to do and you might have already thought of it since a lot of events have used it to great effect to sell tickets online! Put on a contest for attendees and potential attendees to share the event on sites such as Twitter, Facebook, or even LinkedIn depending on the crowd you're going for. Then you put everyone who shared it into a raffle and then winner(s) then receive prizes such as backstage passes, free passes, or other event-appropriate items. This one works super well simply because people are going to want the free stuff and so will their friends. Give extra "raffle tickets" to people who've liked your page. B. The Discount. After attendees have purchased a ticket, encourage them to share their purchase on appropriate social networks for your event. Once they share the site, have them send proof and then give them something like a drink ticket or a small discount off their ticket. This one could be a bit difficult to do and keep track of, but this one may be a bit more enticing to your attendees. 2. Attendee Affiliates This one will also be a bit more tricky but has further potential: offer to compensate attendees who refer other attendees to your event to purchase tickets in the form of either discounts, drink tickets, or again any other event-appropriate items/regalia. While difficult on its own, you could certainly use a software platform such as https://gleam.io/ which is perfect for running contests and getting users to complete actions to gain benefits. [caption id="" align="alignnone" width="474"] Source: Gleam.io[/caption] Source: Gleam.io 3. Gamify What's a better way to draw interest for your event than to make it supremely interactive and exciting for your attendees? After doing some research for helping events keep audience interest, I came across this: http://www.gamifyapp.com/ With the ability to get points for completing tasks, you're going to have a much more engaged audience. Heck, even getting points for referrals is something that you could easily do and prizes are always appreciated. Source: Quickmobile In conclusion, there's a lot of ways to really engage a contagious, "viral" effect to draw more attention to your event with very little marketing effort for yourself. Instead, your attendees are the ones who end up pulling the weight, getting their friends, family, and coworkers interested instead. The bigger plus for this is that you'll have more people and your attendees will be much more excited to check out your event and will be more engaged before, during, and after.    ]]]]> ]]>

Slideshare: 8 Social Media Tactics to Ignite Ticket Sales

In this slideshare, we discuss:

Event Marketing Strategies - 8 Social Media Tactics to Ignite Ticket Sales from Ticketbud
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Snapchat: Event Organizers Best Friend

Event promotion is tough. There are so many things going on and it takes something awesome to stand out in the crowded social landscape. However, Snapchat is perfectly suited for promoting an event and building an audience. The key is to tap into what makes Snapchat better than all other social media platforms: accessibility and time. (more…)

Social Media 101: Best Practices for Events

How?", you may ask. Great question. Each social media platform is different and has a different audience. Knowing your events audience allows you to then figure out where and when your audience is on social media. We've put together a handy guide that should help you out as you begin to plan how to market your next event. Social Media 101: Best Practices for Events ]]]]> ]]>

Quick Tip: Getting The Most Out Of Pinterest

post about event marketing on social media platforms here, and what I said then is still true today: it's mostly female oriented and definitely geared for creative types. However, even if your current event doesn't fit these specs, you're likely going to be doing events that will fit this type of target market in the future, so keep reading! Once you've made your own board for the event you want to market/are planning for, here's some tips to get the most out of your time and the pins you've placed. #Hashtagsarethefuture What's that? Sick of hashtags? Sick of me making fun of hashtags? Well you'd better get #usedtoit, because Pinterest also utilizes a hashtag system. If you're doing an event based around gardening, then you'd add in hashtags like #greenthumb or #gardening. "Place" Pins Placing Pins is a very neat feature and allows you to mark locations of items in your Pinterest "pin" board. The great thing about this feature is that you can create your own boards, or edit other boards to place your items. It's a very powerful feature and can easily get a lot of people interested in a short amount of time. We've personally used this to great success during New Years' 2015, where we got more than 200 followers in the span of a couple days. You can see that board here. Good Pictures Required Think of Pinterest like Instagram: pictures are everything. This isn't Twitter or Facebook where pictures are nice, but these pictures need to do extremely well. If you want an idea of how to market your events on Pinterest, look at the McDonald's pinterest. And yes, they do have one. These days, if your marketing sticks out like a sore thumb and it's too sales-y, people immediately turn off. It's why online marketing is so tough these days, but always remember that the best marketing has always been what doesn't even look like marketing! Traditional Advertising You'll recall in my social media event marketing post about the different social media platforms that Pinterest was still working on advertising features for marketers. Unfortunately this is still something that's in limbo. You can join a waitlist, however, by signing up here. The feature is going to be called "promoted pins", and looks to be extremely similar to Facebook's "promoted posts". As always, remember that Pinterest needs you to be creative first so while you can certainly use some of the same tactics as on Facebook, remember that each niche's social network is going to have its own power plays and strategies. Business Accounts Pinterest has options for business accounts that allow you to see things like analytics, popular pins, and other features that will help you to gauge the success of your Pinterest campaigns. I highly recommend this feature, and Ticketbud has used this to great effect to double up on to more successful campaigns and to pivot from ones that may not be working as well.]]]]> ]]>

Basic Google AdWords for Event Planners

You'll notice, of course, right off the bat, that the first two results past the pictures are ads, and then there after all this are the "organic" (this means unpaid) results. Are you thinking what I'm thinking? Ads are extremely powerful in this scenario, as people are statistically much more likely to click on the first 1-3 results and then much more sparingly after that. So now that you know this, let's look into utilizing Google Adwords for your event!

Also, before we go any further, I should note that Adwords is not right for everyone, especially depending on your ticket price and your location. I only recommend you use Adwords if you are located in an urban center or area with a large population, and if your ticket prices are at least $10-15. 

For New Users
In this section, I'm going to walk you through the account creation and first ad creation. It's quite simple, however there are always things to watch out for! The first thing you'll need to do before anything is create an Adwords account if you haven't already. Simply go to https://www.google.com/adwords/ and click the blue "Start Now" button. If you already have an Adwords account/have used Adwords before, you can skip this portion and head down to "Optimizing Your Ads".

After all that, you're all set! Be sure your landing page is the actual website for people to see your event, and set that green URL as your website as well. Click "Save", then go to Billing and Review. You're finished!
Note: We are not affiliated with empireatx, but they are pretty cool so I wanted to use them as my example.

Optimizing Your Ads
Here's a few tips for optimizing your ads for not only the highest CTR (click through rate, which is calculated as Clicks/Impressions) but also for saving your money.

Conclusion
There you have it- you now have all the basic knowledge to run a successful Google Ad campaign! As always, be willing to learn new information and you'll also want to stay up to date on new happenings in the ad space to make the most out of your budget. You'll find that this takes very little of your time but can have drastic results. I'll be writing more about Search Engine Marketing for Event Marketers and Planners, so stay tuned and thanks again for reading!