4 Easy Ways to Engage with Attendees Post-Event
here, but now let's talk about something arguably just as important: engaging your customers post-show. Why is this so important? You made your money, they had their fun, everyone wins. However, any brand needs to consistently engage with their customers in order to win (and here's the kicker) repeat business. I'm paraphrasing the marketing maxim of "it costs more to acquire a customer than to retain one". So again, don't despair. Keeping in contact with your attendees should (and will be!) fun and result in your event being even bigger in subsequent years. Enough talk, let's dig in: Ways to Engage 1. Thank You Messages The most basic of post-event engagements is the humble "Thank You" message. Really all you need to do is craft an email thanking each attendee, which these days is incredibly easy with all of the integrations out there. Some ticketing companies should be able to give you access to all your attendee's emails, making it even easier and in many cases, a no-brainer. Simply write a message and be sure to add in a script that includes the attendee's name for additional personalization and send it out a day after the event is over so that it will still be fresh in their minds! 2. Social Media Photos/Vid Clips On each of your social media properties, curate photos taken at the event and create albums with those photos and post them. With access to user emails, you can even email them the "digital scrapbook" of photos taken at the event. It's enjoyable receiving photos from the event because it gives me an opportunity to try and find my friends and me somewhere in the audience! This is also an easy one to do and you or someone from your social media team can easily curate the content in the matter of an hour. That's not a lot of time to help create fantastic lasting memories for your guests, who will begin to look forward to next time! 3. Post-Event Surveys What did your attendees adore? What did they want fixed for next year? What acts or speakers would they like to see next year? Sending your attendees a post-event survey has a twofold benefit: firstly, it helps you improve your event for upcoming years and you're not stuck waiting to see a psychic. Secondly, it gives your attendees a real chance to help make the event truly theirs and it allows them to get involved. People like to feel that their opinion matters, and you can imagine the excitement when a hotly-requested band performs in the upcoming year! To encourage participation, raffle off some tickets for the next event, VIP service, or other event-specific goodies as a reward. 4. Create Relationships When people feel an emotional attachment to a brand or experience, they'll be much more likely to interact with it again. This means that you need to do your best to interact with your attendees on a basis after the event is over. This means continually posting new photos, responding to messages, giving reminders for next year (with discounts or free swag or drinks), and so on. Obviously this should not be very often to prevent attendees from being annoyed, but it's something that should be uncommon enough to give attendees something nice to remember throughout their day. So there you have it - four easy, cost-effective, and enjoyable ways to communicate with your event's attendees after everyone has gone home. To use one last cliche, we're social creatures! Take advantage of that little cliche and help create long-lasting memories in the process.]]]]> ]]>



How you want your event to look[/caption]
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What your event could look like[/caption]
So, how do you avoid the dreaded no-show?Well, here's some ideas that we've found have reduced No-Shows by a drastic amount.
1. Charge For Tickets
Even if it's only $4.00, people are going to be more likely to show up to your event if they have to pay. From our own experience, free events are considered "possibilities" by those who RSVP. If they don't go, so what? They didn't lose any money. We've seen that statistically, free events have a no-show rate of up to 45%. That's right, 45%. Meanwhile, paid events have a no-show rate that's a fraction of that. However, if you would like your event to be "free" for some reason, there is an alternative...
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Free events ain't free; They cost organizers like you and me; And if attendees don't chip in; We'll never pay the bill (With many apologies to Team America and Matt&Trey)[/caption]
2. Require A Deposit
Deposits work great for events that are essentially free, but drastically reduce no-shows. How it works is that, before the event, the attendee "pays" a nominal fee- I've seen events that have deposits anywhere from $10 to $60. When the attendee shows up to the event, they're refunded the money. If they don't show up, then that's their problem - the event keeps the money as a nice souvenir. I highly recommend that any free event does this.
3. Keep In Constant Contact
Even if attendees do pay for the event or have a deposit, it's possible that they'll forget about the event or just plain lose interest. You need to keep buzz levels high for the event if you want the highest amount of people to show up!
Ticketbud in particular makes this extremely easy. Thanks to its partnership with Zapier, you can import your email list of ticket purchasers or RSVPs to Mailchimp, and you can send out messages to them telling them about contests, drink specials or coupons (guaranteed to attract people!) and other information. We recommend sending one email per week, and then ramp up in intensity with an email two days before the event, and then one a day before the event!
4. Act Like An Airline
We all know how airlines work - they expect no-shows. That's why they purposefully overbook their flights so that when the time of reckoning comes, they have a full flight. Now, I should mention that this method could potentially be a little dangerous and it requires some past knowledge of your event in order to really work well for you. For this reason, I don't recommend this method for first-time events. Veterans should feel free to use this method. Basically, sell more tickets than there are spots. Worst case scenario, upgrade additional event goers to VIP status or use some other method to ensure that, in the event you do go over capacity, you still have some way to ensure that attendees can see the show they paid to see!
5. Accept Purchases At the Door
Having some way to process tickets at the door is perfect for reducing the sting of no-shows. Always do everything in your power to fill your event to capacity, even if they didn't go the normal route of purchasing a ticket beforehand. Money is still money, and I guarantee that you'd rather have more people in your event than less just due to some reservations.
Ticketbud's Point of Sale system is perfect for this, by the way. You can process credit/debit cards at the door with a swiper attached to a tablet or phone. And cash, of course, is always acceptable!
Overall, there is a lot of ways to reduce No-Shows for you events. And luckily, they're all pretty easy to implement, especially with Ticketbud's event management and registration software, along with its event mobile app and Point of Sale system.
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At the end of the day, you need the mindset of “if a person searched for _____ and my blog post was the first result, would they be satisfied, excited, or want to share it with someone they know?”. This means you don’t need the keyword in every single line (search engines hate that and so do people), you just need to fulfill the user’s needs.
Okay, okay, you get it. Everyone’s on their phone nowadays. So why is it that so many websites still aren’t optimized for a mobile experience? Don’t get lazy and think you can get away with it because you can’t. If you have a web developer for your site, talk with him/her and ensure that your site is “responsive”.
We hope that this helped you get some thoughts rolling in your head, and we also enjoy hearing your feedback on our own blog! If you start a blog, send it our way and we'll be happy to provide input into yours as well.]]]]> ]]>